Our Global Business Process & Tech Outsourcing Ecosystem
Equipping international businesses with scalable, high-performance customer operations, technical helpdesks, and specialized growth support.
1. Customer Operations Support
Live Chat Management
Instant online visitor engagement. Our agents maintain an average first-response latency of under 45 seconds on Intercom, Zendesk, and LiveChat.
Dedicated Email Handling
Rigorous ticket resolution systems. Precise sorting, tagging, and professional correspondence structures targeting flawless resolution times.
Inbound & Outbound Calls
Fluent telephone services. Frontline voice support, client onboarding confirmations, billing support, and customer satisfaction surveys.
E-commerce Storefront
Specialized Shopify, WooCommerce, and Amazon backend support. Handling complex exchanges, order tracking requests, and chargebacks.
2. Technical & Specialized Operations
Remote IT Helpdesk
Comprehensive workforce system management. MDM device enrollment, password resets, onboarding access controls, and software distributions.
Tier 1-3 Tech Support
Solving complex technical queries. Server-side log analyzing, cloud service health monitoring, and system API integration validations.
CRM & Database Admin
Maintaining data integrity across Salesforce, HubSpot, and PostgreSQL instances. Schema cleanups, batch data imports, and pipeline reviews.
High-Volume Data Entry
Accurate and rapid digital record compilation. Catalog synchronizations, invoice digitizations, and strict quality assurance protocols.
3. Growth & Scale Support
B2B Lead Generation
Pipeline development via Apollo, LinkedIn Sales Navigator, and list cleansing scripts. Target key decision makers with precision metrics.
Appointment Setting
Dedicated SDR outreach. Warm introductions, managing calendar schedules, and booking qualified sales pitches for corporate closer teams.
Elite Virtual Assistants
Premium support for founders and executives. Handling schedules, coordinating global travels, compiling slide decks, and project reporting.
Back-Office Infrastructure
Streamlining backend processes. Processing expense claims, managing procurement files, auditing travel logs, and maintaining document vaults.
The CloudOps Deployment Pathway
How we build, deploy, and scale your dedicated Kigali remote operations center in under 3 weeks.
Consultation & Scope
We analyze your support pipelines, CRM systems, volume spikes, and specific KPI metrics to define team structure.
Setup & Infrastructure
Lerony Co. Ltd configures localized dark-fiber networks, active endpoint data safeguards, and API system connections.
Talent Alignment
Selecting top-tier English communication agents, matching specialized tech skill sets, and conducting brand training.
Active Launch & Scale
Teams go live under strict SLA oversight. We constantly optimize ticket processing performance to guarantee high retention.
Ready to deploy your dedicated remote operations?
Deploy your elite team of dedicated Customer Operations agents, IT helpdesk specialists, and Back-Office infrastructure operators in Kigali today.